Prevey — Product tour
Product tour

A guided walk through every screen.

From the first abandonment we detect to the AI summary we drop into your inbox on Monday morning — here's exactly what you get when Prevey is running on your store.

Dashboard Exit-intent modal Survey email Abandonments Responses AI Insights Customization
1 Dashboard

Your week at a glance.

The first thing you see when you open Prevey. Headline stats, a 14-day activity trend, your top reasons ranked, and the most recent shoppers who slipped away.

Trend chips compare every metric to the prior 30 days — see whether the changes you made are working.
Stacked area chart of abandonments, responses, and recoveries over the last two weeks.
Plan ring with at-a-glance % of your monthly cap and reset date.
/app — Dashboard
Heritage & Co.
Welcome to Prevey.
Track abandoned carts and learn why shoppers leave.
Abandonments
847
Identified
612 ↑18%
Responses
214 ↑22%
Recovered
$8.4k ↑31%
Activity — last 14 days
Recent abandonments
AL
alex.lin@example.com
12m ago · $249.00 · "Shipping cost was too high"
Recovered
SM
sam.miller@example.com
38m ago · $88.00 · "Just browsing"
Answered
JR
jess.r@example.com
1h ago · $134.50
Open
3 Survey email

The follow-up an hour later.

If the shopper handed over their email but didn't respond in the modal — or never saw the modal at all — a tasteful, brand-matched email lands an hour later. Cart preview, one-click answer options, and a "Return to your cart" button.

One-tap answer buttons — clicking jumps straight to a pre-selected survey landing page.
Cart preview with product images, quantities, and Shopify cart-permalink recovery.
Independent email branding controls — match your transactional emails or stand apart.
inbox — A quick question
4 Abandonments

Every cart, every shopper.

The full ledger. Filter by status, click a row for the cart contents and the full delivery history, and export the whole thing to CSV for your analytics stack.

Status filters: All / Open / Answered / Recovered — switch the view with one tab.
Initials avatar per shopper, stable colors so you recognize repeats.
One-click CSV export with full cart snapshot — drop straight into Looker, Sheets, whatever you use.
/app/abandonments
Total
847
Open
412
Answered
214
Recovered
41
All 847
Open 412
Answered 214
Recovered 41
AL
alex.lin@example.com · Customer
12m ago · 2 items · $249.00
Reached checkout Recovered
SM
sam.miller@example.com
38m ago · 1 item · $88.00 · "Just browsing"
Answered
PD
priya.d@example.com · Customer
3h ago · 4 items · $312.00 · "Payment issues"
Recovered
?
Anonymous visitor
5h ago · 1 item · $42.00
Open
5 Responses

Read what shoppers actually said.

Every survey answer in one place, with verbatim comments highlighted. See the choice distribution as polished bars, then drop into "In their words" for the raw quotes — context for what your themes really mean.

Ranked bar chart of choices — leader gets the brand-accent gradient + bold label.
Verbatim comments shown with shopper avatar, choice chip, and the full body of what they wrote.
CSV export of every response, choice, free text, and shopper email — your data, exportable anytime.
/app/responses
Responses
214
Response rate
25%
With comments
142
Why visitors didn't buy
Shipping cost was too high76 · 36%
Just browsing48 · 22%
Found it cheaper elsewhere36 · 17%
Payment issues29 · 14%
In their words
AL alex.lin@example.com Shipping cost too high
"Shipping was almost the same as the item — would have bought if it had been free over $50."
MK mira.k@example.com Found cheaper
"Found a similar style for $40 less. If you offered a first-order discount I'd switch back."
6 AI Insights

Themes, not just rows.

Every Monday morning, Claude reads through your week's responses and writes a 3-sentence summary, ranks the themes worth acting on, and pulls verbatim quotes from the shoppers who said it best.

Plain-English summary — three sentences that tell you what to do, not just what happened.
Week-over-week diff: what's up, what's new, what's resolved. See whether the changes you made are working.
Trend chart of recurring themes over months — see whether shipping concerns are creeping back up.
/app/insights
AI Insights
Weekly themes for Heritage & Co.
May 4 – May 11 · 47 responses
Shipping costs jumped to the #1 reason this week (36%, up 8 points) — three quotes explicitly mention "free shipping over $50". Consider a tiered shipping nudge for first-time visitors.
Shipping cost concerns
36%
"Shipping was almost the same as the item — would have bought if it was free."
Just browsing
22%
"Saving for next week's paycheck. Will be back."
Found it cheaper elsewhere
17%
"Found a similar style for $40 less elsewhere."
Looking for a discount
12%
"Waiting for a first-order coupon code."
7 Customization

One surface for every knob.

Survey question, modal copy, email template, discount config, A/B tests, audience segments, outbound webhooks, response notifications — every shop-level setting lives behind tabs in one Customization page. Pick a template to get started, or write your own.

Six built-in question templates (price-sensitive, shipping, out-of-stock, just-browsing, first-visit) — one click to load.
Independent modal / email branding — match your storefront or stand apart on each surface.
Live preview alongside every edit — see exactly what the shopper sees before you save.
/app/settings — Customization
General
Survey
Email
Modal
Discount
A/B tests
Segments
Use a template
Save settings
● Live preview
HERITAGE & CO.
Wait — before you go!

We noticed you didn't complete your purchase — mind sharing why?

Price too high
Shipping concerns
Just browsing
Payment issues
Share my feedback

You've seen the tour.

Install Prevey on your Shopify store — free plan included, no credit card required. The first abandonment will appear on your dashboard within minutes.

Install on Shopify