From cart abandoned to insight delivered.
Prevey runs quietly in the background of your Shopify store, catches the moment shoppers almost leave, asks them why — and turns their answer into something you can act on. Here's exactly how.
70%
of online carts get abandoned. Every one is a lost sale and an unanswered question. Most stores never find out why. Prevey asks the question.
Five steps, sixty seconds to install.
From the moment you click install to the moment a shopper tells you why they didn't buy.
Install in seconds.
One click on the Shopify App Store. Add the Prevey app embed in your theme editor. That's it. No code, no DNS records, no theme files to touch. Tracking starts immediately.
We watch quietly.
As shoppers browse and fill their carts, Prevey tracks the events that matter — anonymously by default. No third-party cookies. No fingerprinting. Just a small first-party cookie and hashed IPs so we can match up sessions for the merchant.
The question gets asked.
When a shopper moves to leave with items in their cart, Prevey steps in with a polite, branded modal. You choose how it asks: capture their email for a follow-up survey, or ask the survey right there on the spot. Mobile gets its own logic — we detect tab switches and returns so we catch shoppers across devices.
They answer — and get rewarded.
On the spot in the modal, or by clicking a button in the survey email that lands in their inbox a few minutes later. Either path is one click. Once they answer, they get a discount code as a thank-you — your code, your terms, redeemed at checkout to recover the sale.
You see what's blocking sales.
Real-time response counts in your Shopify admin. AI summarizes free-text answers into the three to five themes worth acting on this week. We tie every recovered cart to actual order revenue so you know exactly what Prevey is worth to your store.
Built for stores that actually want answers.
Not a generic popup tool. Every feature exists because it helps you understand or recover lost sales.
A/B test your surveys
Run variants of the survey question or modal copy. Sticky-by-cookie traffic split, conversion rate per variant, declare a winner with one click.
Audience segments
Show warmer language to VIPs, gentler asks to first-time visitors, special offers to logged-in customers. Five built-in segment types, all priority-ordered.
Discount as a thank-you
Reward shoppers for completing the survey with a discount code you control. Code lives in Shopify; we just hand it over once they engage.
AI-summarized insights
We feed open-text responses to a language model and surface the themes that matter. Stop reading 200 individual comments — read the takeaways.
Recovery revenue tracking
We watch your orders. When an abandoner returns and buys, that order value gets attributed to Prevey on your dashboard. Real ROI, not vanity metrics.
Brand-matched everything
Colors, fonts, button radius, logo. Modal, email, and survey landing page all stay on brand. Live preview as you tweak.
Email — without DNS
Send surveys from your store's name through Prevey's verified domain. Zero DNS records on your end. Upgrade to a fully white-labeled sender when you're ready.
CSV export
Pull every abandonment and every response as CSV in one click. Drop it into Sheets, Excel, Klaviyo, or whatever you use to do the next thing.
Lightweight pixel
~5KB gzipped. Lazy-loaded. Skips its own setup for visitors who already opted out. Your storefront stays fast.
Built for the modern privacy stack.
You can install Prevey on day one and pass any reasonable privacy review on day two.
IP addresses are hashed before storage
We never store raw IPs. Each address is salted with a per-shop key and SHA-256 hashed — useful for matching, useless for tracking.
Anonymous-first session model
One first-party cookie holds a random session ID. Email and phone are stored only when a shopper explicitly hands them over.
GDPR & CCPA compliant out of the box
We handle Shopify's standard data export and erasure webhooks. Customer rights requests get a real data export, emailed to them, automatically.
Auto data retention
Inactive sessions delete themselves after 90 days. Sessions tied to abandonments get anonymized at one year. The merchant keeps aggregate analytics; the customer's identifiers go away.
Audit log of sensitive ops
Every settings change, GDPR fulfillment, and retention purge gets a row in our audit table. Useful for compliance, useful for "what changed and when."
We don't sell data. Ever.
No data brokers. No advertising networks. No "anonymized" resale. The shopper's data exists to help the store they were shopping at. Full stop.
Ready to learn what's blocking your sales?
Free forever for the in-modal survey. Two-week trial on every paid tier. No card to install.