Start free. Pay only when you grow.
Every plan tracks unlimited cart abandonments on your storefront. Upgrade when you want email follow-up, AI insights, or higher-volume sending.
Free
For new stores testing the waters.
Install free- In-modal exit-intent survey
- Unlimited responses
- Real-time dashboard
- Storefront pixel + GDPR-ready
- Single-store install
Starter
For small stores wanting email follow-up.
Start 14-day trial- Everything in Free
- Up to 500 abandonments tracked / month
- Email survey follow-up
- Basic recovery analytics
- Customizable modal and email
Growth
For growing brands ready to optimize.
Start 14-day trial- Everything in Starter
- Up to 2,500 abandonments tracked / month
- AI-summarized response insights
- A/B testing for surveys + modal
- One-click discount code injection
- CSV exports for any data
Scale
For established stores at high volume.
Start 14-day trial- Everything in Growth
- Up to 10,000 abandonments tracked / month
- White-label sender domain
- API access
- Priority support
Doing more than 10,000 abandonments a month?
Custom volume, dedicated success manager, multi-store rollups, and SLAs. Let's talk about what your team needs.
Frequently asked questions
What counts as an "abandonment"?
Any storefront visit where a shopper adds an item to their cart but doesn't complete checkout in the same session. We start counting the moment the cart has at least one item.
What happens if I exceed my monthly cap?
The in-modal survey keeps working unrestricted. Email follow-ups pause for the rest of the billing period. Upgrade any time and follow-ups resume immediately.
How is billing handled?
All paid plans are billed through the Shopify Billing API and appear on your regular Shopify invoice. We never collect your card directly.
Can I switch tiers anytime?
Yes, in one click from inside the Prevey admin. Upgrades take effect immediately and Shopify prorates the difference. Downgrades take effect at the start of your next billing period.
Do you send the emails from my domain?
Surveys send from a Prevey-verified domain with your store name as the display name and your reply-to address. Shoppers see your brand; you don't have to touch DNS. On the Scale plan you can switch to a fully white-labeled sender on your own domain.
What about privacy and GDPR?
Prevey is built privacy-first: anonymous session IDs, hashed IP addresses, full data export and erasure on request, and 90-day automatic data retention for inactive sessions. See our privacy policy and terms for the details.
Is there a free trial?
Every paid plan starts with a 14-day free trial. No card required to install — Shopify only charges if you keep the plan past the trial.
Prices in USD. Annual billing: save 20% (two months free).